Privacy Policy

Welcome to Dions. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website pizzdion.rest, place orders, or otherwise interact with our food service business. Please read this policy carefully. If you disagree with its terms, please discontinue use of our website and services.

This Privacy Policy applies to all users located in the United States and is designed to comply with applicable federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and other applicable consumer protection regulations.

1. Who We Are

Dions is a food service business operating in the United States. We operate through our website pizzdion.rest and provide food ordering, delivery, and related services to our customers.

For all privacy-related inquiries, you may contact our privacy team at [email protected].

2. Information We Collect

We collect several types of information in connection with our services. This includes information you provide directly to us, information collected automatically when you use our website, and information obtained from third parties.

2.1 Personal Information You Provide to Us

When you register for an account, place a food order, sign up for newsletters, contact customer support, or otherwise interact with our services, we may collect the following categories of personal information:

• Identity Information: Your full name, username or display name, date of birth (for age verification purposes), and profile photograph if provided.
• Contact Information: Email address, phone number, home address, delivery address, and billing address.
• Financial Information: Payment card details (processed through secure third-party payment processors), billing information, and transaction history. We do not store full credit card numbers on our servers.
• Order Information: Details about the food items you order, special instructions, dietary preferences, order history, and delivery notes.
• Account Credentials: Username and encrypted passwords associated with your account.
• Communications Data: Messages you send us via contact forms, emails, live chat, or customer support tickets, including any feedback, reviews, or complaints you submit.
• Marketing Preferences: Your preferences regarding receiving marketing communications from us and your subscription status.

2.2 Information Collected Automatically

When you visit our website pizzdion.rest, we automatically collect certain technical and usage data through cookies, web beacons, pixels, and similar tracking technologies. This includes:

• Device Information: IP address, device type, operating system, browser type and version, screen resolution, and unique device identifiers.
• Usage Data: Pages visited, time spent on each page, links clicked, search queries entered on our website, referring URLs, and navigation paths through our site.
• Location Data: General geographic location inferred from your IP address, and precise location data if you grant permission through your device settings (for delivery purposes).
• Cookie Data: Information stored through cookies and similar technologies on your browser. Please see Section 8 of this policy for detailed information about our use of cookies.
• Log Data: Server logs that capture activity on our website, including access times, error logs, and diagnostic information.

2.3 Information from Third Parties

We may receive information about you from third-party sources, which we may combine with the information we collect directly. These sources include:

• Social Media Platforms: If you connect your social media accounts (such as Facebook, Google, or Apple) to our platform for login purposes, we receive basic profile information as authorized by those platforms.
• Payment Processors: Our payment processing partners may share limited transaction-related information with us for fraud prevention and order verification purposes.
• Delivery Partners: Third-party delivery service providers may share delivery confirmation data and status updates.
• Analytics Providers: Services like Google Analytics may provide us with aggregated insights about website usage and visitor behavior.
• Marketing Partners: Advertising networks and marketing platforms may share data about interactions with our advertisements displayed on third-party sites.

3. How We Use Your Information

We use the personal information we collect for a variety of legitimate business purposes. The primary basis for our data processing activities includes contractual necessity, legitimate business interests, your consent, and compliance with legal obligations.

3.1 Service Provision and Order Fulfillment

• Processing and fulfilling your food orders, including communicating order status and delivery updates.
• Creating and managing your customer account.
• Processing payments and managing billing.
• Coordinating delivery services and communicating with delivery personnel.
• Providing customer support and responding to your inquiries, complaints, and feedback.
• Verifying your identity and preventing unauthorized account access.

3.2 Business Operations and Improvement

• Analyzing website traffic and usage patterns to improve our website design and functionality.
• Monitoring and improving the quality, safety, and availability of our food products and services.
• Conducting internal research, audits, and business analysis.
• Developing new products, features, and services based on customer preferences and behavior.
• Managing our IT systems, security infrastructure, and preventing fraud or abuse.

3.3 Marketing and Communications

• Sending you promotional offers, special deals, coupons, and newsletters about our food offerings (where you have consented or where permitted by applicable law).
• Personalizing content and recommendations based on your order history and preferences.
• Conducting surveys and collecting customer satisfaction feedback.
• Serving you targeted advertisements on our website and through third-party advertising platforms.
• Notifying you about changes to our menu, services, or policies.

3.4 Legal and Compliance Purposes

• Complying with applicable laws, regulations, and legal obligations under federal and state law.
• Responding to lawful requests from government authorities, law enforcement agencies, or courts.
• Enforcing our Terms of Service and other agreements.
• Protecting the rights, property, and safety of Dions, our customers, employees, and the public.
• Maintaining records as required by applicable tax, accounting, and business regulations.

4. Sharing Your Information with Third Parties

We do not sell your personal information to third parties for monetary compensation. However, we may share your information with certain categories of third parties under specific circumstances, as described below.

4.1 Service Providers and Business Partners

We work with trusted third-party companies and individuals who assist us in operating our business and delivering our services. These service providers are contractually obligated to use your data only for the purposes we specify and to maintain appropriate security measures. They include:

• Payment Processors: Companies such as Stripe, PayPal, or Square that securely handle payment card transactions on our behalf.
• Delivery Partners: Third-party logistics and delivery companies that fulfill food delivery orders to your location.
• Cloud Hosting Providers: Infrastructure companies that host our website and databases.
• Email and Communications Services: Platforms used to send transactional emails, order confirmations, and marketing communications.
• Analytics Providers: Services such as Google Analytics that help us understand website usage.
• Customer Support Tools: Software platforms used to manage and respond to customer inquiries.
• Marketing and Advertising Platforms: Services used to manage our digital advertising campaigns and promotional communications.

4.2 Legal Requirements and Law Enforcement

We may disclose your personal information if we believe in good faith that such disclosure is necessary to:

• Comply with a legal obligation, court order, subpoena, or other valid legal process.
• Respond to requests from government authorities, regulatory bodies, or law enforcement agencies.
• Protect and defend the legal rights, property, or safety of Dions, our customers, or others.
• Prevent, investigate, or take action regarding potential or actual illegal activities, fraud, or security threats.

4.3 Business Transfers

In the event that Dions undergoes a merger, acquisition, reorganization, sale of assets, or bankruptcy proceedings, your personal information may be transferred to the acquiring entity or successor business as part of that transaction. We will notify you via email and/or a prominent notice on our website if such a transfer occurs and your data will become subject to a different privacy policy.

4.4 With Your Consent

We may share your personal information with other third parties when you have given us your explicit consent to do so, such as when you participate in joint promotions, loyalty programs, or other collaborative offerings.

4.5 Aggregated and Anonymized Data

We may share aggregated, anonymized, or de-identified information that cannot reasonably be used to identify you with third parties for research, marketing, analytics, and other business purposes. This type of data sharing does not constitute a sale of personal information.

5. Data Security

Dions takes the security of your personal information seriously. We have implemented a range of technical, administrative, and physical security measures designed to protect your data against unauthorized access, disclosure, alteration, loss, or destruction.

5.1 Security Measures We Employ

• Encryption: We use industry-standard Transport Layer Security (TLS) encryption to protect data transmitted between your browser and our servers. Sensitive data such as payment information is encrypted at rest.
• Access Controls: We restrict access to personal information to authorized employees, contractors, and service providers who have a legitimate need to access such data to perform their job functions.
• Secure Payment Processing: All payment transactions are processed through PCI-DSS compliant payment processors. We do not store full payment card numbers on our systems.
• Regular Security Assessments: We conduct periodic security reviews, vulnerability assessments, and penetration testing to identify and address potential security weaknesses.
• Employee Training: Our staff receive regular training on data protection best practices and security protocols.
• Incident Response: We maintain a data breach response plan to quickly identify, contain, and remediate security incidents, and to notify affected users and regulatory authorities as required by law.

6. Your Privacy Rights

Depending on your state of residence within the United States, you may have certain rights regarding your personal information. We are committed to honoring these rights in accordance with applicable law.

6.1 Rights Under the California Consumer Privacy Act (CCPA/CPRA)

If you are a California resident, you have the following rights under the CCPA as amended by the CPRA:

• Right to Know: You have the right to request that we disclose what personal information we have collected about you, the sources from which it was collected, the purposes for which we use it, and the categories of third parties with whom we share it.
• Right to Access: You have the right to request a copy of the specific pieces of personal information we hold about you, in a portable and readily usable format.
• Right to Delete: You have the right to request that we delete the personal information we have collected from you, subject to certain exceptions permitted by law (such as information needed to complete a transaction or comply with legal obligations).
• Right to Correct: You have the right to request that we correct inaccurate personal information we maintain about you.
• Right to Opt-Out of Sale or Sharing: You have the right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising. To exercise this right, you may contact us at [email protected].
• Right to Limit Use of Sensitive Personal Information: You have the right to limit our use and disclosure of your sensitive personal information to purposes strictly necessary to provide our services.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny you services, charge you different prices, or provide a different level of service because you exercised your privacy rights.

6.2 General Privacy Rights for All U.S. Users

Regardless of your state of residence, we offer the following rights and choices to all our users:

• Access and Update: You may access and update most of your personal information by logging into your account on our website.
• Marketing Opt-Out: You may opt out of receiving marketing communications from us at any time by clicking the "unsubscribe" link in any marketing email we send, or by contacting us directly.
• Cookie Preferences: You may manage your cookie preferences through our cookie consent tool or your browser settings.
• Account Deletion: You may request the deletion of your account and associated personal information by contacting us at [email protected].

6.3 How to Submit a Privacy Rights Request

To exercise any of your privacy rights, please submit a verifiable consumer request by:

• Emailing us at [email protected] with the subject line "Privacy Rights Request"
• Visiting our website at pizzdion.rest and using the contact form

We will respond to your request within 45 days of receipt, as required under the CCPA/CPRA. If we need additional time to process your request, we will notify you of the extension and the reason for the delay. We may need to verify your identity before processing your request to ensure the security of your information.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, as described in this Privacy Policy, unless a longer retention period is required or permitted by law.

When personal information is no longer required for the purposes described above, we will securely delete or anonymize it. If deletion is not immediately possible (for example, because data is stored in backup archives), we will securely isolate the data and protect it from further processing until deletion is possible.

8. Cookie Policy

Our website pizzdion.rest uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, analyze website traffic, and support our marketing efforts.

8.1 Types of Cookies We Use

• Strictly Necessary Cookies: These cookies are essential for the website to function properly. They enable core functions such as security, network management, and account access. You cannot opt out of these cookies.
• Functional Cookies: These cookies remember your preferences and settings (such as your preferred language, location, or items in your cart) to provide a more personalized experience.
• Analytics Cookies: These cookies collect information about how visitors use our website, such as which pages are visited most often. We use this data to improve our website. We use tools such as Google Analytics for this purpose.
• Marketing and Advertising Cookies: These cookies are used to deliver advertisements that are relevant to you and your interests. They may also be used to limit the number of times you see an advertisement and to measure the effectiveness of advertising campaigns.

8.2 Managing Your Cookie Preferences

You can manage your cookie preferences at any time through the cookie consent banner displayed on our website, or by adjusting your browser settings to refuse or delete cookies. Please note that disabling certain cookies may affect the functionality of our website and your ability to use certain features, including online ordering.

For detailed information about the specific cookies we use, their purposes, and how to manage them, please refer to our full Cookie Policy, which is available on our website at pizzdion.rest.

9. Children's Privacy

Dions does not direct its services to minors. If you are under 18 years of age, you are not permitted to create an account, place orders, or provide any personal information through our website.

If we become aware that we have inadvertently collected personal information from a child under the age of 18 without verifiable parental consent, we will take prompt steps to delete that information from our systems. If you are a parent or guardian and believe that your child under 18 has provided us with personal information, please contact us immediately at [email protected] so we can take appropriate action.

Our practices are consistent with the requirements of the Children's Online Privacy Protection Act (COPPA), which restricts the collection of personal information from children under 13. We take our obligations under COPPA seriously and go beyond its minimum requirements by applying our age restriction to all users under 18.

10. International Data Transfers

Dions is based in the United States, and your personal information is primarily processed and stored on servers located within the United States. However, some of our third-party service providers, including cloud hosting companies, analytics platforms, and payment processors, may transfer or process data in other countries.

If your personal information is transferred outside of the United States, we take steps to ensure that appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable law. These safeguards may include:

• Contractual data protection clauses with our international service providers.
• Ensuring that any service provider receiving your data operates under an adequate level of data protection as recognized by relevant authorities.
• Obtaining your explicit consent where required by applicable law for specific international data transfers.

By using our website and services, you acknowledge and consent to the transfer of your personal information to the United States and other countries as described in this policy, where privacy laws may differ from those in your country of residence.

11. Third-Party Links and Services

Our website may contain links to third-party websites, applications, or services that are not operated by Dions. When you click on a link to a third-party site, you will be directed away from our website, and your interactions with that site will be governed by its own privacy policy and terms of service.

We have no control over and assume no responsibility for the content, privacy practices, or security of any third-party sites or services. We encourage you to review the privacy policies of any third-party sites you visit. The inclusion of links on our website does not constitute an endorsement of those sites or their privacy practices.

12. Your Rights Under the FTC Act and Consumer Protection Laws

As a business operating in the United States, Dions is subject to the Federal Trade Commission Act (FTC Act), which prohibits unfair or deceptive practices in commerce, including in the handling of consumer data. We are committed to maintaining fair and transparent data practices in full compliance with FTC regulations and guidelines.

Under the FTC Act and applicable state consumer protection laws, you have the right to:

• Receive accurate and non-deceptive information about how your data is collected and used.
• Have your privacy choices respected and honored by our business.
• Expect that we implement reasonable security measures to protect your personal information.
• File a complaint with the FTC if you believe we have engaged in unfair or deceptive data practices.

13. How to File a Privacy Complaint

If you have concerns about how Dions handles your personal information, we encourage you to first contact us directly so we can address your concerns promptly.

13.1 Contact Dions Directly

To file a privacy complaint or raise a concern, please contact our privacy team:

• Email: [email protected]
• Website: pizzdion.rest

We will acknowledge your complaint within 10 business days and work to resolve it within 30 business days, or sooner where possible.

13.2 File a Complaint with Regulatory Authorities

If you are not satisfied with our response to your privacy complaint, you have the right to escalate your complaint to the relevant regulatory authority:

Residents of other states may also have the right to file complaints with their state attorney general's office or relevant consumer protection agency regarding data privacy matters.

14. Do Not Track Signals

Some browsers offer a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activities tracked. At this time, there is no universally accepted standard for how websites should respond to DNT signals. Our website currently does not alter its data collection practices in response to DNT browser signals. However, you can manage your privacy preferences through our cookie consent tool and the opt-out mechanisms described in this policy.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make material changes to this policy, we will notify you by:

• Posting the updated Privacy Policy on our website with a new "Last Updated" date at the top of this page.
• Sending you an email notification to the address associated with your account (for significant changes).
• Displaying a prominent notice on our website homepage.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information. Your continued use of our website and services after the effective date of any changes to this policy constitutes your acceptance of those changes.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact us using the information below. We are committed to responding to all privacy inquiries in a timely and transparent manner.

When contacting us about a privacy matter, please include your full name, email address associated with your account, a clear description of your inquiry or request, and any relevant details that will help us address your concern efficiently. We will respond to all legitimate privacy inquiries within the timeframes required by applicable law.

This Privacy Policy was last reviewed and updated on April 26, 2026. All provisions of this policy are effective as of this date.